Legal
Privacy Policy
Last updated: September 2025.
This policy explains what information Airex Marketing Ltd collects, why we collect it, how long we keep it, and the choices you have.
Information We Collect
- Contact details you submit: name, email address, and phone number.
- Project details you provide: project type, budget range, timeline, and message content.
- Technical data: IP address, browser type, device type, and pages visited.
- Cookie and analytics data used to measure site performance and advertising results.
How We Use Your Information
- To respond to quote requests and consultation inquiries.
- To deliver, support, and improve the services you request.
- To send project updates and, where permitted, relevant marketing communications.
- To measure website performance and improve advertising effectiveness.
- To meet legal, tax, and accounting obligations.
Data Retention
- Inquiry data is retained for up to 24 months from the last contact.
- Active client records are retained for the duration of the engagement plus 7 years for financial and legal compliance.
- Analytics and cookie data is typically retained for up to 14 months.
- You may request earlier deletion at any time, subject to legal requirements.
Third-Party Services
- We use trusted providers for hosting, analytics, email delivery, and advertising measurement.
- Advertising platforms such as Google and Meta may receive conversion data to measure campaign performance.
- We never sell your personal information to third parties.
- Third parties may only process your data on our instructions and under written agreements.
Data Security
- All traffic to this site is encrypted in transit using HTTPS/TLS.
- Access to personal data is limited to staff who need it to perform their role.
- Vendors are reviewed for appropriate security practices before use.
- No method of transmission or storage is 100% secure; we work to protect data using commercially reasonable safeguards.
Your Rights
- Request access to the personal data we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal data where we have no legal basis to keep it.
- Opt out of marketing communications at any time via the unsubscribe link or by contacting us.
- Opt out of the sale or sharing of personal information (we do not sell personal information).
- Lodge a complaint with your local data protection authority.
Cookies
- Essential cookies keep the site functional and secure.
- Analytics cookies help us understand how the site is used.
- Advertising cookies help measure and improve campaign performance.
- You can control cookies through your browser settings at any time.
Children's Privacy
- Our services are not directed at children under 13.
- We do not knowingly collect personal information from children under 13.
Contact Us
- Email: admin@airexmarketing.com
- Phone: 07386 964622
- Requests are typically answered within 30 days.